Important information about Choicequest's trading terms, statutory rights under Australian Consumer Law, refunds and dispute resolution.
Trading as: Choicequest — ABN 51 123 456 789
Business hours: Mon–Fri 9:00–17:00 AEST. For consumer enquiries use the Contacts page.
These terms apply to purchases from choicequest.pro. By placing an order you agree to our payment, delivery and returns terms below. Prices are listed in AUD and include GST where applicable.
Under the Australian Consumer Law (ACL), consumers have guarantees that cannot be excluded. If a product is faulty, damaged or not fit for purpose, you are entitled to a remedy including repair, replacement or refund.
Our voluntary return window: 30 days for change of mind returns (subject to item's condition and postage costs). Faulty items reported within a reasonable time will be assessed and remedied in line with ACL.
To start a returns process, use the Contacts page with your order number. We may request photos or inspection. See the table below for a quick guide.
| Issue | Typical remedy (ACL) | Notes |
|---|---|---|
| Faulty product | Repair, replacement or refund | Timeframe depends on fault severity |
| Not as described | Replacement or refund | Provide evidence of discrepancy |
| Change of mind | Store policy applies | Return within 30 days, buyer pays return postage |
We process personal information to manage orders and customer service. For full details of how we collect and use data, and your rights, see our Privacy Policy.
Cookie use is disclosed on our site and you may opt-out via the cookie banner. We retain transactional records for tax and warranty purposes as required by law.
All content on choicequest.pro including text, images, product photos and branding is protected by copyright and other IP laws. You may not reproduce content without written permission.
If you believe your copyright has been infringed, follow our notice-and-takedown process via the Contacts page and include sufficient details for identification.
These terms are governed by the laws of New South Wales and the Commonwealth of Australia. For consumer disputes, we aim to resolve issues quickly—please contact us first. If unresolved, you may refer the matter to your local consumer protection agency or the Australian Competition and Consumer Commission (ACCC).
Contact the NSW Fair Trading for state-level consumer assistance or visit ACCC.
We strive for accessible content. If you encounter accessibility barriers, contact us via Contacts and we will assist. This legal page may be updated from time to time; the latest version is published on choicequest.pro/legal.html.
